Delete your Krillion account

Last updated: 2026-10-07

Krillion's iOS and Android apps are operated by NOTHING AI. This page explains how to request deletion of your Krillion account and associated account data, including if you no longer have the app.

Publisher's country: France.

Request deletion without the app

Email hello@krillion.to with the subject Delete my Krillion account. Include the email address of the Krillion account you want deleted and say that you want the account and its associated account data deleted. If possible, send the request from that account's email address. You do not need to reinstall the app to submit this request.

Email an account deletion request

Do not send your password, sign-in code, payment-card details or authentication token. If you cannot access the account's email address, explain that in your request. We may need to verify that you control the account before processing deletion, to prevent someone else deleting it. Contact the same address for help with that verification or the status of a request.

Delete from the Krillion app

Sign in to Krillion, open Account → Delete my account, type the account email address and confirm. The confirmation screen explains the effect on the account and existing subscriptions before deletion. Signing out alone does not delete your account.

What account deletion removes

The account-deletion service removes your authentication account and the game data linked to that account, including synchronised dive history and account access. Identified account analytics are removed before the authenticated account is deleted. Deletion of the account and game history is permanent. The live account link to paid access is removed; limited billing and licence records may remain as explained below. Eligible Apple lifetime access can be restored to a recreated account through the verified recovery process, without recovering old game history.

The confirmed deletion flow also cancels existing Krillion website Stripe subscriptions. It does not issue an automatic refund. The iOS lifetime purchase uses a one-time Apple non-consumable, not an automatically renewing Apple subscription. Deleting the Krillion account does not automatically refund that purchase. Android versions supporting Google Play billing can create an annual subscription with an eligible 7-day trial. Deleting a Krillion account does not cancel that subscription; manage it separately in Google Play.

Apple handles refund requests for Apple-billed purchases under its terms and applicable consumer protections. Apple explains how to request a refund. The website's Stripe cancellation and refund clauses concern website purchases.

Google Play subscriptions and account deletion

Open Account → My Premium access → Manage my Google Play subscription, or follow Google's cancellation instructions with the Google Account used for the purchase. Deleting the Krillion account, signing out or uninstalling the app does not cancel a Google Play subscription and does not automatically refund a purchase. Cancel before an eligible free trial ends to avoid its annual charge. See Google Play refund information for refund requests and applicable rules.

You can still delete the Krillion account. The app explains that Google billing continues and asks you to acknowledge that before confirmed deletion; it does not require you to cancel your Google subscription first. Account deletion removes the current account link and game data. Limited billing and original ownership records remain separately for verification, pending purchases, subscription updates and eligible restoration.

To restore eligible Google Play access after deleting an account, use the Google Account that purchased it. Recreate or sign in to Krillion with the same verified email previously bound to the purchase, then choose Account → My Premium access → Restore Google Play purchases. Krillion verifies Google's purchase state and the retained ownership binding. Recovery cannot transfer a purchase held by another existing Krillion account, reverse a refund or restore expired access or deleted game history. Contact hello@krillion.to if you cannot access the original email or if verification is interrupted.

Restore an eligible Apple lifetime licence after deletion

Use the Apple Account that made the purchase. Recreate or sign in to Krillion with the same verified email previously bound to the licence, then choose Account → My Premium access → Restore Apple purchases. Krillion verifies the Apple transaction and the retained server licence binding. Recovery can attach an eligible deleted-owner licence to that recreated account; it cannot transfer a licence belonging to another existing account, undo an Apple refund or restore deleted game history.

If you cannot access the original verified email, or verification is interrupted, contact hello@krillion.to. Do not purchase again merely because restoration is interrupted. App Store availability, device restrictions and the account's verified status can affect this process.

What may be retained

Limited purchase, subscription, invoice and licence records can remain where needed for billing, purchase security, valid licence ownership, restoration, refunds, disputes or applicable legal obligations. Apple licence preparation and purchase bindings retain the original app-account token, relevant transaction/account identifiers, private keyed fingerprint of the previously verified email, dates and status. These licence records remain separate from deleted game history so interrupted or pending purchases and eligible deleted-owner restoration can be handled. They have no automatic fixed expiry in the current licence flow; this is not a claim that every retained record has a mandatory statutory retention period. Contact hello@krillion.to about these retained records and an applicable privacy request. An announcement refusal record may be retained to respect an earlier unsubscribe request. Network-derived answer measurements are not directly attached to the account and can remain until the applicable statistics purge. Repeated, normalised forms of unrecognised answers can remain in the catalogue-improvement worklist without a fixed expiry. Hosting, authentication, email and billing providers may retain records needed for their services and applicable obligations. The mobile privacy policy explains these categories and the limits of expiry versus technical deletion.

A licence preparation binding can remain after account deletion even if you cancelled the Apple payment sheet or did not complete a purchase. Its original account identifier and keyed email fingerprint remain personal data; they are not anonymous. The Apple licence ledger does not retain the full signed transaction payload or payment-card details.

Google billing records retain the original account identifier, an opaque keyed account identifier, a private keyed fingerprint of the previously verified email, an encrypted purchase token and its fingerprint, relevant product and purchase identifiers, subscription and verification dates and status, renewal, trial/testing and acknowledgement records, and notification identifiers. These records can remain after account deletion, including preparation before a cancelled or incomplete purchase. They remain personal data and currently have no automatic fixed expiry. The Google billing ledger does not retain payment-card details or plaintext emails; authentication providers separately process account emails. Contact hello@krillion.to about these retained records and applicable privacy requests.

Local preferences and the local dive log are separate from the online account. To remove only the local log, use Account → Clear local dive log, or remove the app's data from your device. Clearing the local log does not delete the account or already synchronised history.

Help with your request

For a deletion request, access problem or request status, email hello@krillion.to. Identify the account concerned without sending login credentials. The mobile privacy policy describes the app's data processing and other privacy requests.